If you’ve got a sales team that visits customers on-site in order to build business, are you taking care of them during their time spent in transit? According to tClara, the average road warrior takes 26 trips per year and spends roughly 84 nights away from home. Chances are, your most frequent travelers are finding it difficult to manage the stress and inconveniences of life on the road. What can you do to help smooth their path so they can focus on closing deals?
Things you can do:
• Watch for signs of burn out – people who travel frequently for business, especially those traveling internationally, more frequently seek medical help for stress and other health concerns than their non-traveling counterparts. Communication is your best line of defense. Chat up your frequent flyers and find out if they’re becoming dissatisfied before it develops into a bigger problem.
• Agree to the airport lounge – air terminals are not an ideal workplace. With the fluorescent lighting, the distractions of noise and constant motion, not to mention the lack of flat surfaces for a laptop, traveling employees are challenged if they’re trying to answer emails or listen to voicemail. Spring for a day pass to the airline club and you’ll set up your staff for a more productive afternoon than working at the sticky table at Sbarro.
• Provide Wi-Fi Hotspots – Hand out devices that provide wi-fi hotspots to anyone headed out on a business trip. Poor connectivity and slow connection speeds can be incredibly frustrating. Solve this problem for your staffers with this fairly inexpensive fix.
• Bring in back-up – if your business travelers find themselves spending more time planning the trip than the presentation, call in a managed travel company who can handle the booking freeing your staff to focus 100% on their business goals. Not only do you get the booking side handled, you also get added value of volume discounts and an experienced customer service team to manage cancellations and delays.
The average road warrior takes 26 trips per year and spends roughly 84 nights away from home.
Traveler friction is a problem that might be unseen, but you certainly can’t afford to ignore it. Too many painful business trips can affect employee morale and motivation. Ultimately, dissatisfied employees will hit the road to find a better arrangement.
Taking these steps may cost a few bucks more than a bare-bones airfare or discount hotel, but look at what you get in return. It’s important to weigh the human cost along with the financial cost of business travel. Employees who feel supported, especially when they’re far from home will be encouraged to work to their maximum effectiveness.
Got an idea? Email firstname.lastname@example.org to share your thoughts.