Kathy Ireland interviews Travel Leaders Group execs Gabe Rizzi and Michael Boult

While many of us spend our days facing a screen to conduct business, in-person meetings have been proven to be more beneficial than other virtual solutions. According to a study by the Harvard Business Review, a face-to-face request is 34 times more effective than an email. But getting your sales team into the offices of their prospective clients can sometimes be tricky. Today’s airports and highways are more clogged than ever, often resulting in time-consuming delays and disruptions. That’s why many companies partner with a travel agency that handles those logistical details, which frees up time for business travelers to focus on the goal of the trip instead of rebooking a cancelled flight.

 A face-to-face request is 34 times more effective than an email.
Travel Leaders Group President Gabe Rizzi and SVP Michael Boult joined iconic businesswoman Kathy Ireland to discuss end-to-end travel fulfillment services on her award-winning show: Worldwide Business with Kathy Ireland. Mr. Boult noted, “at Travel Leaders Group, we simplify business travel. We protect our travelers from the complexity in travel so they can focus on their business,” said Mr. Boult. Mr. Rizzi agreed, “Their expertise is not travel, it’s the business they’re in. Our business is corporate travel.” 

Mr. Boult pointed out that the overabundance of booking websites and the confusing tangle of air & hotel alliances lead some companies to question if they’re getting the best deal available on a substantial budget item: travel expenses. Many companies bring in a fulfillment partner to save money on airfares and hotel rates, but also find that data reports are very helpful in measuring the ROI on business trips and predicting future spending.

Perhaps the most appealing feature of a managed travel program is the always-on customer service. When there is a flight disruption, other travelers are either on perma-hold on an 800# or in line at an airport customer service counter, while Travel Leaders Group travelers are helped immediately. Their proprietary mobile solution, TL CONNECT, offers SMS messaging to easily and quickly connect with an agent. A text message goes out to communicate how the customer service team is working to keep your employees on schedule for their valuable in-person meetings.

Want to find out if a managed travel partner can improve your company’s business travel experience? Take our quiz to see if your organization could benefit from contracting with a travel management company.

 

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